“In regard to propaganda the early advocates of universal literacy and a free press envisaged only two possibilities: the propaganda might be true, or the propaganda might be false. They did not foresee what in fact has happened, above all in our Western capitalist democracies - the development of a vast mass communications industry, concerned in the main neither with the true nor the false, but with the unreal, the more or less totally irrelevant. In a word, they failed to take into account man's almost infinite appetite for distractions.”

“Words empty as the wind are best left unsaid.”

“A man who takes pleasure in speaking continuously fools himself in thinking he is not unpleasant to those around him.”

“The world would be happier if men had the same capacity to be silent that they have to speak.”

“No quality of human nature is more remarkable, both in itself and in its consequences, than that propensity we have to sympathize with others, and to receive by communication their inclinations and sentiments, however different from, or even contrary to our own.”

“Communication is not about speaking what we think. Communication is about ensuring others hear what we mean.”

“There isn't any formula or method. You learn to love by loving - by paying attention and doing what one thereby discovers has to be done.”