“Your most unhappy customers are your greatest source of learning.”

“Leadership is a privilege to better the lives of others. It is not an opportunity to satisfy personal greed.”

“Freedom, by definition, is people realizing that they are their own leaders.”

“The older I get the less I listen to what people say and the more I look at what they do.”

“Don't follow the crowd, let the crowd follow you.”

“Power is like being a lady... if you have to tell people you are, you aren't.”

“The first step in calculating which way to go is to find out where you are.”